FAQs
Return policy
What is your return policy?
Because the majority of Ligne Roset models offer extensive customisation options (including sizes, finishes, and over 200+ fabric choices), items are generally made-to-order. Orders placed through authorized Hong Kong showrooms or custom fabric selections cannot be refunded or cancelled once production begins. For specific floor model purchases or accessories, please consult directly with your sales representative at the time of purchase.
Delivery
Who will carry out my delivery?
At Ligne Roset Hong Kong, we pride ourselves on professional service. Your delivery and installation will be arranged and managed by our authorized local team to ensure our high standards are maintained.
How long will it take for my order to arrive?
Lead times vary depending on the product, its availability in stock, and whether you have chosen custom features. You will be provided with an estimated delivery timeline when placing your order. Our logistics team will contact you approximately 2 weeks prior to the estimated date to confirm a suitable delivery window.
What do I need to prepare before delivery?
To ensure a smooth delivery, it is customer responsibility to confirm that your premises can accommodate the furniture. Please provide us with details regarding:
- Access routes and elevator dimensions (important for high-rise residential buildings).
- Door frame or window sizes.
- Any building management or parking restrictions.
Manufacturing
Where are Ligne Roset products made?
True to our heritage, Ligne Roset furniture is proudly handcrafted and manufactured in our production facilities in France, ensuring unparalleled craftsmanship, authentic structural foam densities (for models like the Togo), and premium stitching.
Assembly
Can you provide usage and assembly instructions ?
These should arrive with your goods. We recommend that the fitting of most articles is undertaken by professional fitters. If your fitter requires these instructions, you can contact your sales representative who will have access to fitting instructions for every product.
Product Care
Where can I find cleaning instructions ?
General Instructions should arrive with your goods. We recommend that most cleaning is undertaken by a professional upholstery dry cleaner. For further information contact your sales representative or please see the Downloadable pdf cleaning guides:
- General guide for upholstery Download PDF
- Leather Download PDF
- Fabrics: Wool Download PDF
- Fabrics: Alcantara Download PDF
- Fabrics: Trevira Download PDF
- Fabrics: Microfibers Kvadrat Download PDF
- Eaton table (wood) Download PDF
- Cabinets, tables and accessories Download PDF
After Sale
Can my Ligne Roset furniture be recovered?
One of the main benefits of purchasing through Ligne Roset Hong Kong is that authentic removable covers (such as Togo collection) can be ordered years later to give your furniture a second life.
Who should I contact for support or replacement parts?
For any service requirements or parts inquiries, please reach out directly to the showroom team where you finalized your purchase or contact our general Hong Kong inquiry desk.
📍 Showroom Locations & Support
For direct assistance, please contact us or visit one of our official showrooms:
