FAQ

What is your return policy?
Because the majority of Ligne Roset models offer extensive customisation options (including sizes, finishes, and over 200+ fabric choices), items are generally made-to-order. Orders placed through authorized Hong Kong showrooms or custom fabric selections cannot be refunded or cancelled once production begins. For specific floor model purchases or accessories, please consult directly with your sales representative at the time of purchase.

Where can you deliver?
We can deliver anywhere in mainland Great Britain, subject to any access restrictions (see further below).

When will delivery take place and will you give me a time slot ?
Monday to Friday between 8am and 6pm. The day before the due delivery date, you will be contacted and given a 2 hour time slot during which delivery is intended to take place. We cannot guarantee that delivery will take place during this time slot, but will make every effort to do so.

Who will carry out the delivery ?
As with the quality of design and manufacture of our Products, Ligne Roset regards the delivery of your Order as a fundamental part of the service. To maintain our quality standards, your delivery and after sales service will be arranged by an authorized Ligne Roset retailer.

How long will it take to deliver?
This will vary depending on the nature of the item, whether it is in stock and whether you have chosen non-standard features. You will be given an estimated delivery lead time on placing the order. Our delivery team will then contact you around 2 weeks prior to the estimated delivery date in order to arrange a suitable time for delivery. Please note that there may be circumstances outside of our control which affect the lead time and we will endeavour to keep you informed of any changes to the estimated delivery date.

What are the Delivery Charges ?
The delivery charge will depend on the value of the order. The final charges will be specified before you finalise your order.

Please contact the retailer directly for orders placed in-store.

Can I pick up products from a Ligne Roset store or from your warehouse ?
In order to makes things easier for you, we are looking to introduce this option into the Site. Once it becomes available, if you opt for the pick up in-store option on placing the order for certain products, you will be able to pick up the item from one of our retail stores.

What details do I need to confirm prior to delivery ?
We will need to confirm all relevant factors to enable us to plan delivery, including access routes, parking restrictions, door frame or window sizes and floor level.

Where are Ligne Roset products made?
True to our heritage, Ligne Roset furniture is proudly handcrafted and manufactured in our production facilities in France, ensuring unparalleled craftsmanship, authentic structural foam densities (for models like the Togo), and premium stitching.

Does my furniture come with assembly instructions?
Yes. However, because our high-end furniture requires specialized handling to preserve warranties, our professional local delivery team includes in-home assembly as part of our premium delivery service. Should you use an independent interior contractor, assembly guides can be provided upon request.

Where can I find cleaning instructions ?
General Instructions should arrive with your goods. We recommend that most cleaning is undertaken by a professional upholstery dry cleaner. For further information contact your local retailer or please see the Downloadable pdf cleaning guides: